FAQ

"How do I register as a buyer?"

As a buyer on the sales ground there is no need to register, an invoice will be generated for you and the deal is done when payment has been made. We do not accept deposits for stock, if you want something, payments must be made in full. To register for the online timed auctions you must register online, through the link on our website.

 

 

 

"How do I bid online via the internet?"

This is now the only way to bid. Simply register and you will be sent an email when you have been approved to bid, then when the timed auction opens to bidders, bid away! An invoice will be sent when the auction has closed for lots that have been purchased and from that time you have 7 days to make payment.

 

 

 

"What are the terms of payment?"

Payment for goods bought on the sales ground must be paid for before the goods can leave the yard. We do not accept deposits on any goods so payment must be made completely and in full before we can proceed to allow you to take it from the yard. All goods are sold as seen which is stated on the invoice and a condition of you buying any goods depends on your acceptance of this term. We do not give refunds and will not accept responsibility for any mechanical or otherwise faults with any goods bought on site or during the auction.

Payment for goods purchased at a timed auction must be made within 7 days in full. After this time, the lot will be offered for resale and the bidder who purchased originally will be liable to pay any indemnity.

 

 

 

"When can I collect the goods I have successfully bid on?"

Items may only be removed from the auction site when payment for the goods has been received in full. Any payments made by cheque or bank transfer must be cleared into our bank account before goods can be released. All goods must be collected from the site within 14 days after the payment date. After this rent will be charged at a rate of £20 per day per item and goods will not be released until this payment has been settled.

 

 

"Do I have to bid from my computer?"

Online bidding is the only way to bid. Using your computer is the easiest and most secure way to bid online.

 

 

"Where is the auction?"

The auction site is held on Denver Industrial Estate, Ferry Lane, Rainham, Essex, RM13 9DD, however there are some machines that would still be on the sellers ground.

 

 

"When can I view the items for auction?"

ExpressAuctions is open from 8am until 7pm Monday to Friday. Any lots onsite can be viewed at any time on site, there are some lots that are not held onsite. If you search our catalogue and find you would like to view a machine that is not on our site then give us a call and we can arrange for you to view this machine at a time that is convenient for both you and the seller.

 

 

"Who can answer questions on a machine?"

You can call our office on 0800 917 2426. If we can not answer a question, we will find it out and call you back.

 

 

"Will I have to pay VAT?"

All items sold at auction incur 17.5% VAT unless otherwise stated on the catalogue or item description.

 

 

"Who is responsible for Transportation or Haulage?"

The buyer is responsible for transportation of their purchased lots, whether this includes arranging our haulage service or arranging a haulier from somewhere else.

 

 

"I am exporting equipment, do I still have to pay VAT?"

Vat must be paid on all items, if you are exporting the goods then, upon presentation of the appropriate documents within 30days of the auction close date, the VAT amount will be refunded to the buyer.

 

If you have any further queries please contact us on 0800 917 2426